
Adrian Danciu
I like the app, but as a new feature, it will be a good idea to make it work with Samsung routines. For example, currently, I can set up a routine that opens the app automatically after connecting to specific WiFi SSID, but it will be a good idea to also make the option for connect automatically, not just open.
3 people found this review helpful
Ubiquiti Inc.
February 26, 2025
Hi Adrian, thanks for your suggestions. We have forwarded your suggestions to the relevant teams.

Peter Williams
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I pay for a UK UniFi Talk subscription and don't have the Softphone option. That's nuts. I don't want to be a second class citizen when it comes to features I'm paying for like someone in the USA. Please offer the Softphone to UK Talk Subscribers. Also, Android has offered app shortcuts for ever (when you press and hold the app icon and have a list of quick launch actions). Why don't you guys put the options available for the user there? Better yet, make some widgets!! Thanks.
Ubiquiti Inc.
November 13, 2024
Hi Peter, only the UniFi Talk Pro plan support Softphone feature in the UniFi Identity Endpoint. This plan currently is only available in the US and Canada. We have forwarded your request to our developers and will see how it can be implemented in the future. If you have any other questions, feel free to reach out to us at uid.support@ui.com.

Karl Collard
Works well to provide VPN, Wifi and Door Access. VPN shows an error on connection that there is no internet but everything works as expected. Door bell ringtone is actually a constant notification tone, it won't be heard if the notification volume is down despite the ringer being up. Camera applied to users to view within the app doesn't work on Android Pixel 9 Pro, only a static image will appear. iOS with the same user and cameras seems to work normally as expected.
Ubiquiti Inc.
April 11, 2025
Hi, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.