
Adam Alton
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All the instructions on the UniFi website tell you to "download the UniFi app and scan the QR code on the back of your device using the app". The problem is that the app doesn't have any facility to scan a QR code. The feature in the app to open a support ticket just hangs on a blank screen. So the device you've purchased is immediately a brick. Good luck!
1 person found this review helpful
Ubiquiti Inc.
April 28, 2025
We apologise for the issues you are experiencing. Could you please share more details about your issues with us at mobile-support@ui.com and we will help to resolve it.

Christopher Copping
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Ubiquity is the quintessential equipment for all prosumer I.T. clients. Their software is second to none, and they don't charge licencing fees for their robust line of management solutions. If you want more granular control, their web interface is better, but their app is perfect for a general overview of how the system is operating.
36 people found this review helpful

A Google user
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Superb app, especially when used with a cloud key for remote access. However a few niggles that would make this 5 stars if resolved. RF environment scans always say "last scan: never" despite having run several over time. and the ability to track memory and CPU usage of devices like in the controller web interface would be amazing. However Good kit, good app very pleased 👍
11 people found this review helpful
Ubiquiti Inc.
August 3, 2020
Thank you for your feedback.