myPhonak

4.3
81.7K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak Audéo Life™ (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 27, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
79.5K reviews
David Schofield
January 23, 2025
Solution to the notification problem where your custom profile changes back to automatic. 1. Go in to Bluetooth settings. 2. I have 2x LE and one which is Dave's aid. So 3 in total. 3. On the Dave's aid, deselect Phone and media. On the other 2, leave them alone. 4. You will now bee able to use the App and remain in your custom profile. Downside is that you cannot receive calls or listen to music via your HAs. But notifications will not trigger profile resets anymore.
8 people found this review helpful
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Sonova AG
January 29, 2025
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it.
Andy Green
September 18, 2024
Since the last update, I've had no further issues with my hearing aids connecting to the app. I thought I had an issue with the right hearing aid that kept clicking and suppressed volume, but this is because the aid was constantly scanning for a Bluetooth connection. I also discovered the default Automatic program is annoying as it adjusts to environmental settings. EDIT - Nope, personal program still adjusts automatically. Very annoying!
13 people found this review helpful
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Sonova AG
September 19, 2024
We sincerely apologize for any troubles you've had with the app. We'd be happy to investigate this for you, please contact us at apps@sonova.com. Thank you.
A K
May 6, 2025
was happy with app until I tried to set up on new phone, first time opening app able to connect to hearing aids, unable to sign in to account. paired hearing aids to Bluetooth for calls and audio, now app won't connect to aids. have been through the troubleshooting options with updates to app and operating system, uninstall, unpaired etc but still unable to use app. Thank you for suggesting a solution, seem to be connecting on app now and able to pair on Bluetooth for calls etc
Did you find this helpful?
Sonova AG
May 7, 2025
we are very glad:) Thank you so much for your feedback and your encouraging star ratings!

What’s new

New hearing aids supported:
• Phonak Terra™+

New and improved functions:
• Simplified navigation and controls
• Firmware updates for your hearing aids
• Remote Support video and audio improvements

Thank you for using myPhonak!