
Laura Taylor-Byrne
Sadly this seems to be unusable. I have tried downloading it a dozen times but it just keeps crashing. When it does allow me to open the app I cannot create a password/login as it tells me anything I write is an 'invalid format'. I'm really gutted about this as was looking forward to logging my progress. I've emailed support and really hope they can help.
1 person found this review helpful
Joicom corporation
November 23, 2021
Dear customer, we feel sorry for the late reply. If you still have related concerns, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team

Kimberly Laster Blunt
The app won't always show my progress. It urkes my nerves that I will do as many jumps as I do and the app doesn't record it all. I literally just jumped about 700 times and the app didn't record it after syncing. Nor does it show me on the leader board anymore. It always shows "no data." The app needs to be updated again.
1 person found this review helpful
Joicom corporation
November 22, 2021
Dear customer, we feel sorry for the late reply. Regarding your issue, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot. Look forward to hearing from you. Best Regards, Renpho Customer Service Team

Kieran McCarthy
I get crashes here and there which I get over. I also don't need the app to be running when I'm skipping as the app syncs the skips when connected. But can you please add a total skips by day. If you have done different sessions in the day, it should total all skips. Also I noticed the skipping rope doubles the skip which falsified results.
3 people found this review helpful
Joicom corporation
November 23, 2021
Dear customer, we feel sorry for the late reply. If you still have related concerns for the Smart Rope, please feel free to contact us via support@renpho.com so that we could see how to help you troubleshoot.