
Voletidraco
For some reason after switching phones and attempting to connect my hammerheads to the app it keeps saying it can't find the device. They show up on the list and when I touch them it starts trying to connect but it always ends up saying cannot find the device. It worked just fine when I initially used the app on my old phone but it won't work now.
1 person found this review helpful
Hello there! We are sorry to hear about the issue you have experienced with the app. We are here to assist you. Kindly send an email to googleplay.ca@razer.com with your Razer device's serial number, a summary of the issue experienced, and the link to this post for our reference. We look forward to your email.

Lisa McDermott
New buds - not sure whether this is an issue with charging case or app. Hit and miss when trying to pair/connect - takes many attempts to connect successfully. Charging levels of buds is random. For example - after charging overnight one bud will be at 100% and the other at 17%. I could take them out of the case then replace them and the charging levels are both 92%. I have also watched in real time the charging levels of the buds swap ie: one is 100% and other 17% then levels swap on screen
10 people found this review helpful
Razer Inc.
December 6, 2022
Hi, allow us to assist you with this. As we don't have your email address, can you please write to us at googleplay.ca@razer.com so that we can help you better? We look forward to your email.

Mike Parker
Since the latest update, app only show 100% battery on left headphone (Hammerhead True Wireless 2021) and nothing on right, and attempting to open the "remap" option crashes the app every time without fail. Was perfect before. Custom EQ is a great feature for these, however. Would like a shortcut option to disable ANC/passthrough altogether, maybe cycling between all 3.
13 people found this review helpful
Hi Mike! We are concerned to hear about the issue you're having. Would you mind sending us your device details with the app version you have installed to googleplay.ca@razer.com so we can investigate the issue further?