LogMeIn Rescue Lens
4.1star
486 reviews
500K+
Downloads
PEGI 3
info
About this app
*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST*
If a picture is worth a thousand words, then what’s the value of live streaming video?
The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using LogMeIn Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1. Install the app
2. Launch the app
3. Enter the six digit pin code given to you by the support agent
4. Point the camera at the issue
If a picture is worth a thousand words, then what’s the value of live streaming video?
The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using LogMeIn Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1. Install the app
2. Launch the app
3. Enter the six digit pin code given to you by the support agent
4. Point the camera at the issue
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
4.1
473 reviews
प्रदीप कुमार वर्मा ।।।
- Flag inappropriate
November 25, 2024
Used it for the first time. The Lenovo "rescue technician" gave instructions to follow. What she understood I do not know but she sounded quite satisfied. The application worked therefore it must be good. Though it took a lot of my time to get the system examined.
Shahbhaz Alam
- Flag inappropriate
August 26, 2020
Worst application, get freeze & close whn we start recording the screen in rescue lense session.. unable to capture any details.. every user is complaining the same about this application..
86 people found this review helpful
Art
- Flag inappropriate
February 19, 2022
Works as intended though no way to make the camera focus manually. Only auto focus.
41 people found this review helpful
What’s new
Rescue Lens has rebranded to LogMeIn Rescue Lens. The application now features a minor update to its icon. All functionality remains unchanged, so you can continue using the application as usual.
App support
phone
Phone number
+18009931790
About the developer
GoTo Group, Inc.
CustomerService@GoTo.com
333 Summer St Fl 5
Boston, MA 02210
United States
+1 385-300-8691
