
brian tomblin
A truly awful app, I've lost count of the amount of weekends I've spent re mapping my home because this useless app falls out of sync with the rooms. The editing functions to divide rooms are almost unusable. Try altering a cleaning schedule, the whole app crashes and guess what, I need to re map. A great machine compromised by cheap lazy software developers.
7 people found this review helpful
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.

Brian McHugh
The app allows control of the robot cleaners functions giving an impressive range of functionality. However, the interface is clunky and not paticularly intuitive. It is ver easy when moving between screens to lose configuration settings without sav9ng them. I have also found that sometimes when cleaning several rooms on intense 2 way cleaning it will somehow fail to make the second cleaning pass in one room. While the completeness of coverage is generally very good, some gaps seem to be left.
Dear Customer, Sorry for any inconvenience. The problems you mentioned have been promptly relayed to the development department for improvement. we will continuously improve our features to provide you with a better experience. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help!

Melissa H (Nioniel)
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My previous "dumb" eufy robovac was much easier to use than this "smart" one. The vac itself is fine but the app is awful. It used to save three maps, now it only saves two for some reason, and it keeps forgetting the ones it does save. My old vac I could just put it down and let it do it's thing, this one needs constant fiddling with the app. Frustrating.
Dear customer, we are sorry that our newly released APP has disappointed you. I have already reported your problem to you, and you can get further help in the following ways: 1. Chat with us in the EufyLife app. 2. Email: support@eufy.com. eufy team.