LogMeIn Resolve
3.4star
240 reviews
50K+
Downloads
PEGI 3
info
About this app
*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST*
The LogMeIn Resolve mobile app by GoTo allows support agents to troubleshoot a problem you are having on your device.
How to use:
1. Install the app
2. Launch the app
3. Enter the Support Key given to you by your support agent
4. Allow your trusted support agent to connect to your device
Features:
• Chat with your support agent
• Share your screen live with your support agent
LogMeIn Resolve uses Accessibility service in order to provide full remote control of this device during a LogMeIn Resolve session. LogMeIn Resolve does not track or control any action or behaviour through this service outside of a LogMeIn Resolve session.
The LogMeIn Resolve mobile app by GoTo allows support agents to troubleshoot a problem you are having on your device.
How to use:
1. Install the app
2. Launch the app
3. Enter the Support Key given to you by your support agent
4. Allow your trusted support agent to connect to your device
Features:
• Chat with your support agent
• Share your screen live with your support agent
LogMeIn Resolve uses Accessibility service in order to provide full remote control of this device during a LogMeIn Resolve session. LogMeIn Resolve does not track or control any action or behaviour through this service outside of a LogMeIn Resolve session.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
Ratings and reviews
3.4
234 reviews
Sam Carlson
- Flag inappropriate
13 March 2025
Be mindful. This app has been review bombed because individuals fell for scams. This is NOT the fault of the app, this is the fault of the scammers and people not being aware and cautious enough. The app does exactly what it is intended to, and it does it better than any other mobile option I've tried up to this point.
Igor Krymgand
- Flag inappropriate
- Show review history
30 December 2022
!!!! NOT DOWNLOAD !!!! UNDER ANY CIRCUMSTANCES DO NOT DOWNLOAD. Used for SCAMS. RED FLAG: IF THE AGENT ASKS FOR FULL CONTROL OF YOUR PHONE. I almost believed I talked with a Lufthansa agent, after I couldn't check-in to my flight. Not sure if the developers are the scammers, or if the scammers use this independently. In any case, don't download and be aware!
73 people found this review helpful
Jeremy Harris
- Flag inappropriate
11 April 2024
As a support agent who uses the software at our tech support firm, we use the desktop version. I'm leaving a review on the mobile version to tell people, if you're reading people's negative reviews about the app calling it a scam, they got socially engineered. They're mad. And they're taking it out on a legitimate support app because they don't want to admit they were fooled. If you called a legitimate support center and they use this, it's legit.
18 people found this review helpful
GoTo Group, Inc.
12 April 2024
Thanks Jeremy for the positive review! It's comforting to hear from someone who understands the predicament we're in with scammers. Regardless, we have made a lot of changes lately and we've seen a massive reduction in scam activity. We plan on keeping it that way.
App support
About the developer
GoTo Group, Inc.
CustomerService@GoTo.com
333 Summer St Fl 5
Boston, MA 02210
United States
+1 385-300-8691
