Octopus Energy

4.7
40K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Quickly submit meter readings
- Explore your tariff
- Pay by card and manage your Direct Debit
- Jump to our customer support centre
Updated on
12 May 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Device or other IDs
This app may collect these data types
Personal info, App info and performance and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.7
38.7K reviews
Hannah Cunningham
30 April 2025
App used to work really well. Now it crashes on opening. If it does somehow work, it crashes if I try to toggle the usage by day/week/month/year. It’s also stopped showing the price of electricity used. Even more annoying it has swapped the order of the import/export electricity usage charts, and doesn't make it clear which is which. The latest update has rendered it near enough useless. Not to mention the suggested DD not having changed in about a year, yet we added 2 electric cars.
Did you find this helpful?
Octopus Energy
4 May 2025
Hi Hannah, that’s a lot to cover. Could you use this link to https://octo.ps/nudge so I can find your account and help you with everything? 🐙
Tim
9 May 2025
Used to be a great app, but it's become close to pointless. The usage display works (mostly), but after I changed tariff (where Octopus managed to put me on the wrong one), the cost per kWh always displayed as 0.00p. Free electricity, yay! However, now when I try to check the tariff the app crashes completely. There is full functionality, apart from being able to check how much you're paying per unit, or standing charge. Two of the three things I use the app for
Did you find this helpful?
Octopus Energy
10 May 2025
Hi Tim, that's odd — could you pop your details over to me here 👉 https://octo.ps/nudge so I can check in on this for you?
Geraldine Knights
11 May 2025
I really don't like the latest update. Although including the daily standing charge in each days usage is not a bad thing, now it's really difficult to see the daily breakdown- it's all under my finger tip! If I adjust my finger to be able to see the breakdown then I can't see the date. Before you added all this extra info, a simple tap revealed the usage and the date.
Did you find this helpful?
Octopus Energy
11 May 2025
Thanks Geraldine, we’ll continue testing how it displays on different screen sizes and make adjustments. For now you can tap and drag your finger to see the cost breakdown 🐙

What's new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.