GoToAssist Support - Customer

Name: GoToAssist Support - Customer
Availability: InStock
Rating: 1.399999976158142 (156 reviews)
Author: GoTo Group, Inc.

GoTo Group, Inc.

1.4

156 reviews

100K+

Downloads

PEGI 3

About this app

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.

Updated on

17 Mar 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App info and performance and Device or other IDs

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

1.4

147 reviews

LP Blake

15 June 2022

Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.

23 people found this review helpful

ERNIE SAUNDERS

19 April 2022

After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.

16 people found this review helpful

Cathy Moreno

25 December 2021

Well I for one fell for this, and yes it is a scam I had to close out my bank account and change my passwords because I was gullible and fell for it. Then I noticed they were in control of my phone that was scary when they can call and talk without you answering the phone. I have uninstalled app now I will be going to AT&T to have it cleaned of any viruses it may have left behind. This app should not be allowed in Google play.

47 people found this review helpful

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